Account Director, Singapore

As part of the Client Management team, you play a central role in the business and are pivotal to the smooth running and development of your account(s). You will be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organisation, time management and strategic understanding to manage your clients’ deliverables and objectives with internal departments, while always focusing on quality, process and profitability.


Internal Responsibilities

  • Demonstrate a thorough understanding of the Toaster’s business model, services and technology
  • Demonstrate an understanding of the internal organisational structure - who to go to for all eventualities
  • Ensure your line manager is aware of your workload, and any issues are escalated.
  • Provide direction, support and mentorship where appropriate to junior members of the Client Services team
  • Ensure optimum productivity levels are achieved and maintained
  • Help with recruitment, interviewing and assessment of prospective candidates for your account/team
  • Ensure timesheets are submitted and completed on time and allocated to the correct accounts
  • Provide detailed handover notes/briefings and arrange suitable cover (if required) to ensure all work can be managed in your absence
  • Be a champion of the Client Services’ function, ensuring best practices and a positive attitude is maintained throughout the team.

Client Management Responsibilities

  • Build strong, trustful relationships with your clients
  • Immerse yourself in the client's brand and offering
  • Help set strategic vision for your clients by working closely with them to understand their needs and partnering closely with internal strategy leads to build out the solutions
  • Ensure clients understand agreed workflows and manage them through the process
  • Set and manage client expectations deliverables and timeframes
  • Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
  • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
  • Identify areas for improvement of existing workflow and processes which could benefit the client
  • Coordinate monthly operational review meetings with the client or as agreed with the client
  • Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
  • Provide agendas and detailed contact report following all client meetings (face to face and phone calls)
  • Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience

Project Management Responsibilities

  • Coordinate between all relevant internal and external parties
  • Consistently deliver against all contractual obligations included in the cost estimates and scope of work.
  • Ensure clear division of responsibility for each stage of the project is documented and communicated
  • Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
  • Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedule, timings, delays etc.
  • Manage, monitor and update all timelines and set realistic expectations with clients
  • Monitor internal workflows, identify areas for improvement and make recommendations
  • Check all materials (PDFs, emails, etc.) and ensure quality control procedures have been followed before sending to clients
  • Liaise with suppliers to obtain schedules and technical specifications, ensuring any delays are reported to your line manager
  • Keep your line manager updated on status of projects
  • Collate any information needed for input to client reports and presentations
  • Ensure that financial and project trackers are updated at all times

Quality Control Responsibilities

  • Act as a brand guardian - always ensure brand guidelines, checklists and procedures are followed
  • Ensure all parties are aware of brand and guidelines, ensure internal summaries are developed and distributed if necessary
  • Highlight and escalate quality control issues
  • Ensure the best external talent is always used - freelancers, proofreaders, copywriters, planners where necessary (liaise with relevant dept. heads and ensure they pass relevant tests)
  • Challenges the status quo to ensure the best solution is provided for the brief and the client's strategy

Financial Responsibilities

  • Maintain full compliance with all internal financial procedures and policies for your projects
  • Ensure resources used for your projects are promptly and accurately recording their timesheets on Screendragon so for utilisation and profitability purposes
  • Prepare accurate cost estimates and scope of works based on client and internal agency processes, and ensure all estimates are approved by your line manager
  • Contribute to budgeting and forecasting process for your client and internal projects
  • Help develop initiatives to maximise profitability

Resource Management

  • Work closely with all key deliverable team (Client Servicing, Creative and Tech) in ensuring work flows efficiently through the agency from the initial brief to delivery
  • Coordinate with global resourcing team to ensure all resources are effectively and creatively deployed across the agency
  • Identify and escalate when resource can be utilised by other teams

Business Development Responsibilities

  • Strive to better client and stakeholder relations
  • Proactively seek and identify new revenue opportunities
  • Support the Client Partnerships Director and Managing Director in developing proposals for any new revenue opportunities
  • Manage the coordination and resource management of the creative pitch processes in collaboration with key internal stakeholders.

Required Skills

  • 6+ years experience managing international clients in multiple markets with multiple stakeholders desirable
  • Fluent oral and written English
  • Experience working in all Digital touch points
  • Experience of budgeting and forecasting
  • Excellent networker and confident in establishing new business relationships
  • Strong time organisation and management/prioritisation skills
  • Can do attitude and an ability to work under pressure
  • Confident and effective communicator, both internally and externally
  • Team player and willingness to support others when required
  • Strong IT literacy, including Google suite (Gmail, Drive, Docs, Sheets etc..)